Full Opinion

FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER Electronically Filed Intermediate Court of Appeals CAAP-XX-XXXXXXX 30-SEP-2026 08:02 AM Dkt. 75 OP IN THE INTERMEDIATE COURT OF APPEALS OF THE STATE OF HAWAI#I –––O0O––– NO. CAAP-XX-XXXXXXX IN THE INTERMEDIATE COURT OF APPEALS OF THE STATE OF HAWAI#I In the Matter of the Arbitration Between UNIVERSITY OF HAWAII PROFESSIONAL ASSEMBLY, Union/Petitioner-Appellee, and BOARD OF REGENTS OF THE UNIVERSITY OF HAWAII, Employer/Respondent-Appellant. APPEAL FROM THE CIRCUIT COURT OF THE FIRST CIRCUIT (CASE NO. 1CSP-XX-XXXXXXX) SEPTEMBER 30, 2026 NAKASONE, CHIEF JUDGE, AND WADSWORTH AND McCULLEN, JJ. OPINION OF THE COURT BY WADSWORTH, J. This appeal arises out of a dispute concerning an arbitration award, which was issued in favor of Petitioner- Appellee University of Hawai#i Professional Assembly (UHPA or Union) and against Respondent-Appellant Board of Regents of the University of Hawai#i (University). UHPA and the University are FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER parties to a collective bargaining agreement (CBA) under which the University provides legal counsel to its faculty members under certain conditions. UHPA filed grievances on behalf of a faculty member, Sarita Rai, Ph.D (Dr. Rai), alleging that the University breached the CBA by denying Dr. Rai's request for legal representation in connection with an investigation and later charges brought against her by the Hawai#i Ethics Commission (HEC). The grievances went to binding arbitration under the CBA. Following an evidentiary hearing, the arbitrator concluded that the University breached the CBA when it failed to provide counsel for Dr. Rai, and awarded UHPA the attorney's fees expended for representing her, in the HEC matters. UHPA filed a motion to confirm the arbitrator's decision and award (Motion to Confirm) in the Circuit Court of the First Circuit (Circuit Court). The University filed a counter motion to vacate the decision and award (Counter Motion to Vacate). After briefing and a hearing, the Circuit Court granted the Motion to Confirm and denied the Counter Motion to Vacate. The University appeals from the Judgment entered in favor of UHPA on March 11, 2024, by the Circuit Court.1/ The University also challenges the Findings of Fact, Conclusions of Law, and Order Granting [UHPA's] Motion to Confirm Arbitration Decision Filed on October 16, 2023 (Order Granting Motion to Confirm) and the Findings of Fact, Conclusions of Law, and Order Denying . . . the University['s] Counter Motion to Vacate Arbitration Award Filed on November 7, 2023 (Order Denying Counter Motion to Vacate), both entered on January 16, 2024, by the Circuit Court. On appeal, the University contends that the Circuit Court erred in granting the Motion to Confirm and denying the Counter Motion to Vacate because: (1) "the arbitrator exceeded his authority under the CBA"; and (2) "the award was unenforceable under the public policy exception" to the general 1/ The Honorable Dean E. Ochiai presided. 2 FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER deference given to arbitration awards.2/ We hold that the Circuit Court did not err in concluding that the arbitrator did not exceed his authority in interpreting the CBA's legal representation clause. Specifically, the arbitrator did not exceed his authority: (1) in relying in part on extrinsic evidence such as dictionary definitions to interpret ambiguous language in the clause; and (2) in analyzing whether Dr. Rai's alleged acts were within the course and scope of her employment with the University, as prescribed in the clause. We further hold that the Circuit Court did not err in concluding that the University failed to establish: (1) an explicit, well-defined and dominant public policy that prohibits the use of public funds by a public employer such as the University to defend a public employee in matters before the HEC arising within the course and scope of their employment; and (2) that the arbitrator's decision and award clearly violates such a public policy. Therefore, the Circuit Court did not err in determining that the limited public policy exception to the general deference given to arbitration awards does not provide a basis to vacate the arbitrator's decision and award. Accordingly, we affirm the Judgment. I. Background The following facts and procedural history are drawn from the undisputed findings of fact in the Order Denying Counter Motion to Vacate, and the facts upon which the parties appear to agree based on their briefs and the underlying documents they cite, including the February 24, 2023 Decision and Award issued by Arbitrator Michael Anthony Marr (Arbitrator) and the November 17, 2021 Resolution of Charge 2021-02 (Resolution of Charge) issued by the HEC. 2/ We have reordered the University's points of error for purposes of analytical clarity. 3 FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER A. The CBA and Legal Representation UHPA and the University are parties to the 2021-2025 Agreement, referred to in this opinion as the CBA. The CBA contains a three-step grievance procedure. "A grievance is a complaint by a Faculty Member or the Union concerning the interpretation and application of the express terms of [the CBA]." Under this procedure, a grievance may conclude at "Step 3. Arbitration." "No grievance may be arbitrated unless it involves an alleged violation of a specific term or provision of the [CBA]." The Arbitration provision further states, in relevant part: 2) If the [University] disputes the arbitrability of any grievance, the Arbitrator shall first determine whether the Arbitrator has jurisdiction to act; and if the Arbitrator finds no such power, the grievance shall be referred back to the parties without decision or recommendation on the merits. . . . 3) The decision of the Arbitrator shall be final and binding upon the Union, its members, the Faculty Member(s) involved in the grievance, and the [University]. There shall be no appeal from the Arbitrator's decision by either party, if such decision is within the scope of the Arbitrator's authority as described below. a) The Arbitrator shall not have the power to add to, subtract from, disregard, alter, or modify any of the terms of this Agreement. The Arbitrator's award must be consistent with the terms of this Agreement. The CBA contains a legal representation clause (Representation Clause or Clause) that provides legal counsel to faculty members under certain conditions. The Clause provides: D. LEGAL REPRESENTATION 1. The [University] shall provide legal counsel for a Faculty Member upon request to the Office of the Vice President for Legal Affairs and University General Counsel when: a. The Faculty Member is sued for actions taken by the Faculty Member in the course of the Faculty Member's employment and within the scope of the Faculty Member's duties and responsibilities; b. The Faculty Member must appear as a defendant or is subpoenaed to appear in court when sued for actions taken in the course of employment and within the scope 4 FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER of the Faculty Member's duties and responsibilities; c. The Faculty Member must appear as a witness or is subpoenaed to appear in court on a matter arising in the course of employment and within the scope of the Faculty Member's duties and responsibilities; and d. The Faculty Member is required to give deposition or answer interrogatories on a matter arising in the course of employment and within the scope of the Faculty Member's duties and responsibilities. 2. If a judgment or court approved settlement is made against a Faculty Member in a civil suit for actions taken by the Faculty Member in the course of the Faculty Member's employment and within the scope of the Faculty Member's duties and responsibilities, the [University] agrees to no more than submit to the Legislature any judgment (or court approved settlement) against the Faculty Member, with the [University] retaining the discretion of recommending or not recommending legislative approval. The parties' dispute concerns the interpretation of the Clause and whether it applies to Dr. Rai's grievance. B. Dr. Rai's Grievance Dr. Rai was at all relevant times employed by the University as the Director of the Study Abroad Center (SAC). Her primary duties and responsibilities concern the development, administration, and evaluation of academic programs at the University and evaluating programs offered at approximately thirty locations across Asia, Australia, Central and South America, Europe, and the Pacific. As part of her responsibilities, Dr. Rai directs fundraising and scholarships, negotiates bilateral agreements with overseas institutions, and manages a budget of approximately $1.5 million, generated from students participating in the study abroad program. Prior to Dr. Rai becoming the SAC Director and continuing until late 2018, the SAC offered an "International Student Identity Card" (ISIC) for purchase by students participating in the study abroad program. The ISIC was produced and distributed by the ISIC Association, a private non-profit organization, such that students could prove their official student status and access student discounts and offers worldwide. 5 FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER Proceeds from the sale of the ISICs were deposited into an SAC bank account maintained at First Hawaiian Bank (the FHB-ISIC account),3/ which existed prior to Dr. Rai becoming the SAC Director. Dr. Rai was informed and understood that the funds generated from the sale of ISICs to participants were neither SAC funds nor University funds. The FHB-ISIC Account was a non- interest-bearing account to support SAC activities. From 2015 to 2018, Dr. Rai and SAC Staff used FHB-ISIC account funds for about two dozen expenditures on food and beverages, including alcohol, totaling $4,305.15. According to Dr. Rai, these expenditures were connected to SAC business, i.e., each expenditure supported an SAC-related event or a relationship with an individual at another university with which SAC interacts. Dr. Rai mistakenly believed that FHB-ISIC account funds were private funds that could be used for these purchases. In 2018, following a complaint by an anonymous employee, the University began an investigation of the SAC expenditures. By letter dated December 13, 2019, Dean Nicholas B. Comerford, the investigator, found that Dr. Rai committed "numerous fiscal violations" and recommended a one-day suspension. By letter dated December 14, 2020, Provost Michael Bruno, the final decision-maker, agreed that Dr. Rai violated University policies in administering the FHB-ISIC account. However, Provost Bruno concluded: I understand why Dean Comerford recommended the one-day suspension given that you do serve as a Program Head and you are responsible for ensuring compliance with policies and procedures. However, I also recognize that you are a faculty member and you may not have received sufficient training on the specific budget and fiscal policies. You also indicated that no one has informed you that the [FHB-]ISIC account was not in compliance with UH fiscal policies. This could be, in part, due to the fact that SAC has successfully operated without the need for significant oversight, and management was not aware that such an account existed. I also acknowledge that the collection of ISIC fees, fees for photos, etc. are done for the benefit and convenience of 3/ The per-card cost to the SAC, which purchased the ISICs in bulk, was $21.25. Students were charged $25.00 for the ISIC, leaving the SAC with excess funds in the amount of $3.75 for each card sold. About 200 to 250 students participated in SAC programs each year, and most purchased an ISIC through the SAC. 6 FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER students participating in the Study Abroad Programs. Additionally, in reviewing the expenditures made from the [FHB-]ISIC account, the surplus funds were for gifts to partner institutions, to host lunches/dinners when partner institutions visited, end of year parties, etc. These were, as you indicated, for SAC events and activities. There clearly was no personal gain in collecting such fees. Finally, in considering the appropriate discipline for you, I did review your past record. This is the first time that you have been investigated for violating budget and fiscal policies. . . [.] With the notion that discipline should be corrective rather than punitive, I am reducing your discipline from the recommended one-day suspension to a written reprimand. It is imperative that you know exactly why it is inappropriate to continue to utilize an external account. As an employee of the University of Hawaii, you are expected to reflect the values and standards of the University. We have a responsibility to our community to comply with all budget and fiscal policies so that they can be assured that the funds are being used only for official University business. Dr. Rai later testified that while she did not agree with everything Provost Bruno said, she elected not to appeal his decision. On June 25, 2021, Dr. Rai was contacted by Daniel Gluck, then the Executive Director of the HEC (Director). Dr. Rai was informed by the Director that he had received an ethics complaint against her, he wished to schedule a meeting, and she was "entitled to have an attorney and/or union representative present at your own expense." Dr. Rai was also provided with a "Notice of Rights and Responsibilities in Hawaii State Ethics Commission Investigation" form that advised her that "[a]t your own expense, you may have an attorney of your choosing with you during the investigative interview." The form further advised Dr. Rai that if she did not cooperate with the HEC, her employment could be terminated. On June 30, 2021, Dr. Rai submitted a legal service request to the University's Office of General Counsel. The request was denied on the basis that the CBA limited legal representation to court proceedings and litigation and not HEC investigations. The denial also indicated that the FHB-ISIC account, which was the subject of the alleged ethics violation, was not a University account and the University had already determined that Dr. Rai had violated University policies regarding controlling and utilizing the FHB-ISIC account. 7 FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER On July 20, 2021, UHPA filed a grievance under the CBA on behalf of Dr. Rai. On September 3, 2021, the HEC charged Dr. Rai with violating the fair treatment law, Hawaii Revised Statutes (HRS) § 84-13, by using the FHB-ISIC account to provide herself and/or others with unwarranted benefits identified as holiday parties, alcohol purchases, and gifts. Dr. Rai submitted a second legal service request to respond to the HEC charges. Dr. Rai did not receive a response to the second request, and UHPA filed an amended Step 1 grievance under the CBA on September 10, 2021. The University later denied the amended grievance at Step 1 and Step 2, and the matter was taken to Step 3 arbitration. Meanwhile, on November 17, 2021, the HEC issued the Resolution of Charge. The HEC determined, in relevant part: [Dr.] Rai admits that she violated the Fair Treatment law, HRS § 84-13(a), by using, and/or authorizing the use of, FHB-ISIC account funds on approximately two dozen occasions between 2015 and 2018 to purchase food and alcohol, totaling $4,305.14, for herself and others. In short, the [FHB-ISIC] account funds belonged to the University, and – as a general rule – state officials may not use state funds on parties, holiday events, and/or social gatherings for themselves. Indeed, the University's own policies are clear on this point. Of course, nothing prohibits the SAC staff from using personal funds for social gatherings or to purchase alcohol to accompany a meal. However, [Dr.] Rai violated the Fair Treatment law by using FHB-ISIC account funds – that is, money that came directly from University students – to pay for SAC holiday luncheons and alcohol. The HEC resolved the charge by issuing the Resolution of Charge and requiring Dr. Rai to pay an administrative penalty of $5,500 to the State. Dr. Rai paid this amount to the State. C. The Arbitration The University and UHPA selected the Arbitrator to render a final and binding decision on Dr. Rai's grievance. The parties stipulated, as follows: The parties agreed that the first issue to be determined by the Arbitrator is whether the Rai Grievance was timely filed? If the grievance was timely filed, the second issue for the Arbitrator to decide is whether the University violated the CBA by failing to provide legal representation to the Grievant, and if so, what is the appropriate remedy? In addition, the parties agreed that if 8 FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER the Rai Grievance was granted, the issue of the appropriate remedy would be set on a day after the arbitration hearing. The arbitration hearing was held before the Arbitrator on November 16 and 17, 2022. UHPA called two witnesses, including Dr. Rai, and the University called one witness. Following the submission of closing briefs, the Arbitrator issued the Decision and Award on February 24, 2023. As to the first stipulated issue, the Arbitrator concluded that the grievance was timely and denied the University's motion to dismiss based on timeliness with prejudice. The timeliness issue is not part of the University's appeal. As to the second stipulated issue, the Arbitrator concluded that Dr. Rai was entitled to legal representation in the HEC matters under Article III.D.1. of the CBA, and the University violated the CBA by denying Dr. Rai's requests for such representation. The Arbitrator addressed the appropriate remedy in his Remedy and Final Decision and Award (Final Decision and Award) issued on September 5, 2023. The Final Decision and Award granted UHPA the attorneys' fees expended for representing Dr. Rai in the HEC matters. In determining that Dr. Rai was entitled to legal representation in the HEC matters, the Arbitrator reasoned in part: The Representation Clause provides legal representation to faculty members in four scenarios, provided the faculty member's actions were in the course of employment and within the scope of their duties and responsibilities. The first issue to be determined is whether the Clause, which refers in part to a faculty member who must appear in "court," applies only to court proceedings or other litigation matters, as the University urged, or also to HEC matters, as UHPA contended. In this circumstance, "legal dictionaries and well accepted dictionaries" may be used to determine the ordinary meaning of the term. Black's Law Dictionary (11th ed. 2019) (Black's) defines "court" to include "a tribunal constituted to administer justice; esp., a governmental body organized for public administration of justice 9 FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER at the time and place prescribed by law, usu. consisting of one or more judges who sit to adjudicate disputes . . . ." Black's definition of "court," which recognizes that a governmental body organized for public administration of justice might have a presiding official who is not a judge, "clearly includes the HEC[.]" This conclusion is also consistent with the definitions of "court" in the Merriam-Webster Dictionary (2022 ed.) (Merriam's) and Webster's Encyclopedic Unabridged Dictionary (1993 ed.) (Webster's). The Clause therefore applies to HEC matters when one of the four scenarios is met. The Arbitrator then concluded that all four scenarios were met, as follows: (1) under Article III.D.1.a, and based on Merriam's definition of "sue,"4/ Dr. Rai "was sued by the HEC when it filed a formal charge against her on September 3, 2021"; (2) under Article III.D.1.b, Dr. Rai "was a defendant once the HEC filed a formal charge against her"; (3) under Article III.D.1.c, Dr. Rai "was coerced to appear before the HEC[,]" i.e, the court, "as a witness against herself under threat of termination from her position"; and (4) under Article III.D.1.d, and based on Black's definition of "deposition,"5/ Dr. Rai was required to give a deposition when she was sworn in as a witness and asked questions by HEC staff during the "interview" or "meeting" held on July 13, 2021, and her testimony was later reduced to a formal transcript. Lastly, the Arbitrator found that Dr. Rai's acts were "within the course of her employment and within the scope of her duties and responsibilities as a Faculty Member and Director of the SAC[.]" The Arbitrator reached this conclusion guided by the "course and scope" test in Henderson v. Prof. Coatings Corp., 72 Haw. 387, 392, 819 P.2d 84, 88 (1991), discussed below, and based on the following "totality of circumstances": 4/ The Arbitrator noted that "Merriam's definition of 'sue' is '2. To seek justice or right by bringing legal action <sued by the company>.'" 5/ The Arbitrator stated that "Black's defines 'deposition' as: '1. A witness's out-of-court testimony that is reduced to writing, (usu. by a court-reporter) for later use in court o[r] for discovery purposes.'" (Formatting altered.) 10 FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER 1. As acknowledged by Provost Bruno, [Dr. Rai] inherited the [FHB-]ISIC account and there was little oversight of her department, and she may not have gotten proper fiscal training (while operating the account for the benefit of the SAC). 2. The beneficiaries of ISIC expenditures in the form of omiyage,6/ meals, and alcohol were University and SAC guests and visitors. 3. The beneficiaries of the ISIC expenditures during the year-end holiday party included faculty and were made as a gesture by [Dr. Rai] as a "thank you" for supporting the SAC. 4. Many of the events, particularly the year-end holiday party[,] were on the campus of the University. It appears that SAC partners were invited, but the party was open to the entire University. 5. As stated by [Dr. Rai] and acknowledged by Provost Bruno, all ISIC expenditures were for the benefit of the University and the SAC. 6. The University's standing with institutions of higher learning, particularly universities, were most certainly enhanced [by Dr. Rai's] use of the [FHB-]ISIC account by providing meals, sometimes with alcohol. 7. While not part of the record, more likely than not, reasonable inferences from the testimony and numerous exhibits indicates [sic] that lunches, with or without alcohol, were provided during working hours, and if dinner, gratis time by [Dr. Rai] and/or SAC employees entertaining them on behalf of the SAC. 8. SAC partners and guests were accompanied by [Dr. Rai] and/or SAC staff during meals and other forms of omiyage. The Rai Grievance has nothing to do with omiyage being offered in the form of a bribe or other serious misconduct. 9. The University was most certainly a beneficiary of ISIC expenditures. 10. As acknowledged by Provost Bruno, [Dr. Rai] received no personal gain from the [FHB-]ISIC account expenditures. 11. [Dr. Rai's] actions were based upon negligence and lack of training regarding fiscal policies. She did not have any wrongful, fraudulent, or deceitful intent to harm the University or violate University policy. 6/ In Japanese culture, "omiyage" refers to a gift or local specialty, often edible, that a traveler brings back from a trip to give to family, friends and coworkers. See Grace Maeda, Ono Omiyage: Hawai #i's Sweet Gift-Giving Tradition, Hawai#i Magazine, Apr. 8, 2026. This tradition, brought to Hawai#i in the mid-1800s by Japanese immigrants, has evolved into a distinct local practice, in which omiyage is a way of showing appreciation, expressing aloha, and strengthening connections with family, friends, and colleagues, typically by giving and sharing local treats and delicacies. See id. 11 FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER (Footnote added.) D. Circuit Court Proceedings On October 16, 2023, UHPA filed the Motion to Confirm in the Circuit Court. On November 7, 2023, the University filed the Counter Motion to Vacate, contending that: (1) the Arbitrator exceeded his authority as granted in the CBA in interpreting the Clause; and (2) the Decision and Award violates public policy on state ethics under the Hawai#i Constitution and HRS Chapter 84. On December 1, 2023, UHPA filed a memorandum in opposition to the Counter Motion to Vacate, and on December 6, 2023, the University filed a reply. Following a hearing on December 11, 2023, the Circuit Court entered its Order Granting Motion to Confirm and Order Denying Counter Motion to Vacate on January 16, 2024. The court concluded, first, the Decision and Award "could have rested on an interpretation and application of the agreement[,]" i.e., the CBA (quoting In re Haw. State Tchrs. Ass'n (HSTA), 140 Hawai#i 381, 401, 400 P.3d 582, 601 (2017)) and, therefore, the Arbitrator did not exceed his authority in interpreting the Clause. The court concluded, second, the University "fails to establish an explicit, well-defined and dominant public policy that prohibits the use of public funds by a public employer to defend a public employee in matters before the State Ethics Commission"; the University "fails to establish that the Arbitrator's Decision and Award clearly violates [such a] public policy"; and, therefore, "the limited public policy exception to the general deference given to arbitration awards does not provide a basis to vacate the Arbitrator's Decision and Award." The Circuit Court subsequently granted UHPA's motion for attorney's fees and costs pursuant to HRS § 658A-25 in the amount of $13,426.06, and entered the Judgment. II. Standards of Review We review the Circuit Court's ruling on an arbitration award de novo. Tatibouet v. Ellsworth, 99 Hawai#i 226, 233, 54 P.3d 397, 404 (2002). 12 FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER "Judicial review of an arbitration award is confined to 'the strictest possible limits,' and a court may only vacate an award on the grounds specified in HRS § 658A-23 and modify or correct on the grounds specified in HRS § 658A-24." HSTA, 140 Hawai#i at 391, 400 P.3d at 592 (brackets omitted) (quoting State of Haw. Org. of Police Officers (SHOPO) v. Cnty. of Kaua#i, 135 Hawai#i 456, 461, 353 P.3d 998, 1003 (2015)). "[C]ourts have no business weighing the merits of the award." Id. at 392, 400 P.3d at 593 (quoting Schmidt v. Pac. Benefit Servs., Inc., 113 Hawai#i 161, 165-66, 150 P.3d 810, 814-15 (2006)). Parties who agree to arbitrate assume all hazards of the process, including the risk the arbitrator "may make mistakes in the application of law and in their findings of fact." Tatibouet, 99 Hawai#i at 233, 54 P.3d at 404 (quoting Wayland Lum Constr., Inc. v. Kaneshige, 90 Hawai#i 417, 422, 978 P.2d 855, 860 (1999)). III. Discussion With these principles in mind, we first address the University's contention that the Arbitrator exceeded his authority under the CBA, followed by its contention that enforcing the award violates public policy. A. The Arbitrator's Authority The University contends that the Circuit Court erred in denying the Counter Motion to Vacate pursuant to HRS § 658A-23- (a)(4), "as the arbitrator exceeded his authority under the CBA." More specifically, the University contends that the Arbitrator exceed his authority "by relying on extrinsic evidence to give meaning to unambiguous language in the [CBA]" and "by considering irrelevant factors in whether Dr. Rai's acts were within the course and scope of her employment." (Capitalization altered.) Although "[j]udicial review of an arbitration award is confined to the 'strictest possible limits,'" HSTA, 140 Hawai#i at 396, 400 P.3d at 597 (quoting SHOPO, 135 Hawai#i at 461, 353 P.3d at 1003), an arbitration award must be vacated where "[a]n arbitrator exceeded the arbitrator's powers." HRS § 658A- 23(a)(4) (2016). "In determining whether an arbitrator has 13 FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER exceeded his or her authority under the agreement, 'there should be no second guessing by the court of the arbitrator's interpretation of his or her authority so long as the arbitrator's interpretation 'could have rested on an interpretation and application of the agreement.'" HSTA, 140 Hawai#i at 396, 400 P.3d at 597 (quoting SHOPO, 135 Hawai#i at 463, 353 P.3d at 1005). 1. Reliance Upon "Dictionary Definitions" The University first argues that the Arbitrator exceeded his authority "when he relied upon dictionary definitions for unambiguous language in the [L]egal [R]epresentation [C]lause." To recap, the Clause states that the University shall provide legal counsel, provided that the faculty member's actions were in the course of employment and within the scope of their duties and responsibilities, when (a) "[t]he Faculty Member is sued[,]" (b) "[t]he Faculty Member must appear as a defendant or is subpoenaed to appear in court[,]" (c) "[t]he Faculty Member must appear as a witness or is subpoenaed to appear in court[,]" and (d) "[t]he Faculty Member is required to give deposition or answer interrogatories[.]" The University contends that the Clause unambiguously applies only to "court" proceedings, not matters before the HEC, and the Arbitrator therefore could not resort to "dictionary definitions" to construe the Clause's terms. In this regard, the University argues that the Arbitrator improperly relied on: (a) Black's to determine that the word "court" can mean "a governmental body organized for public administration of justice," such that "court" includes the HEC; (b) Merriam's to determine that the word "sue" can mean "[t]o seek justice or right by bringing legal action[,]" such that "sue" includes the HEC's filing of a formal charge against Dr. Rai; and (c) Black's to determine that the word "deposition" can mean "[a] witness's out-of-court testimony that is reduced to writing . . . for later use in court o[r] for discovery purposes[,]" such that "deposition" includes the interview or meeting before the HEC held on July 13, 2021. The University argues that "the arbitrator deviated from the CBA by 14 FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER finding that the terms had the opposite meaning of what was written" and the arbitration award "effectively modifies the contractual terms agreed upon by the parties . . . ." UHPA, on the other hand, contends that the Clause applies to matters before the HEC. UHPA points out that the words "court," "sued," and "deposition" are not defined in the CBA, thereby leaving the meaning of these terms subject to more than one interpretation – a matter that was within the authority of the Arbitrator to resolve. UHPA also points out that the University itself urged the Arbitrator to define certain terms in the Clause based on their "legal definition[s]" as stated in Black's. The CBA is a contract. "The construction and legal effect to be given a contract is a question of law . . . ." Hawaiian Ass'n of Seventh-Day Adventists v. Wong, 130 Hawai#i 36, 45, 305 P.3d 452, 461 (2013) (brackets omitted) (quoting Brown v. KFC Nat'l Mgmt. Co., 82 Hawai#i 226, 239, 921 P.2d 146, 159 (1996)). The Hawai#i Supreme Court has set out the relevant rules of interpretation as follows: Contract terms are interpreted according to their plain, ordinary, and accepted sense in common speech. Cho Mark Oriental Food v. K & K Intern., 73 Haw. 509, 520, 836 P.2d 1057, 1064 (1992). The court's objective is "to ascertain and effectuate the intention of the parties as manifested by the contract in its entirety." Brown, 82 Hawai#i at 240, 921 P.2d at 160 (citation and internal quotation marks omitted). A contract is ambiguous when its terms are reasonably susceptible to more than one meaning. Airgo v. Horizon Cargo Transp., 66 Haw. 590, 594, 670 P.2d 1277, 1280 (1983). As a general rule, the court will look no further than the four corners of the contract to determine whether an ambiguity exists. State Farm Fire & Cas. Co. v. Pac. Rent–All, 90 Hawai#i 315, 324, 978 P.2d 753, 762 (1999) (noting that the parties' disagreement as to the meaning of a contract does not render it ambiguous). The parol evidence rule "precludes the use of extrinsic evidence to vary or contradict the terms of an unambiguous and integrated contract." Pancakes of Hawai#i v. Pomare Props. Corp., 85 Hawai#i 300, 310, 944 P.2d 97, 107 (App. 1997) (citation omitted). This rule, however, is subject to exceptions that permit the court to consider extrinsic evidence when the writing in question is ambiguous or incomplete. Id. Where there is any doubt or controversy as to the meaning of the language, the court is permitted to consider parol evidence to explain the intent of the parties and the circumstances under which the agreement was executed. Hokama v. Relinc Corp., 57 Haw. 470, 476, 559 P.2d 279, 283 (1977). 15 FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER Id. at 45-46, 305 P.3d at 461-62; see also Moloaa Farms LLC v. Green Energy Team LLC, 157 Hawai#i 175, 189, 575 P.3d 808, 822 (2025) ("[W]hen an ambiguity exists so that there is some doubt as to the intent of the parties, intent is a question for the trier of fact." (quoting Found. Int'l, Inc. v. E.T. Ige Constr., Inc., 102 Hawai#i 487, 497, 78 P.3d 23, 33 (2003))). The terms "court," "sued," and "deposition" are not defined in the CBA. Although the University asserts that each of these terms has just one meaning, it does not persuasively argue that their context in the Clause necessarily excludes the meaning advanced by UHPA. In short, the terms are reasonably susceptible to more than one meaning and the Arbitrator did not exceed his authority in making that determination or in using the referenced dictionaries to determine the meaning. Indeed, the CBA expressly provides for the arbitration of a faculty member's complaint about the interpretation and application of the CBA's terms. And there was no dispute that the Arbitrator was within his authority to interpret the terms of the Clause – so as to determine whether Dr. Rai was entitled to legal representation in the HEC matters – until after the decision was made and the University concluded the Arbitrator's interpretation was mistaken. Even if wrong, the Arbitrator's interpretation was one of the "hazards of the arbitration process" that the University assumed, "including the risk that the arbitrator[] may make mistakes in the application of law . . . ." Tatibouet, 99 Hawai#i at 233, 54 P.3d at 404 (quoting Wayland Lum Constr., 90 Hawai#i at 422, 978 P.2d at 860). "A misinterpretation of law does not amount to exceeding enumerated powers . . . ." Id. at 235, 54 P.3d at 406. In sum, the Arbitrator's interpretation of his authority to construe the terms of the Clause "could have rested on an interpretation an