OMS Pharmacy, Inc., d/b/a The Pharmacy at Midtown; and Hannah D. Browne v. Nationwide Property and Casualty Insurance Company; Baldo-Downs Insurance, LLC; and Roger Downs, Inc.

Rel: October 9, 2026 Notice: This opinion is subject to formal revision before publication in the advance sheets of Southern Reporter. Readers are requested to notify the Reporter of Decisions, Alabama Appellate Courts, 300 Dexter Avenue, Montgomery, Alabama 36104-3741 ((334) 229-0650), of any typographical or other errors, in order that corrections may be made before the opinion is printed in Southern Reporter. SUPREME COURT OF ALABAMA OCTOBER TERM, 2026-2027 _________________________ SC-2025-0165 _________________________ OMS Pharmacy, Inc., d/b/a The Pharmacy at Midtown; and Hannah D. Browne v. Nationwide Property and Casualty Insurance Company; Baldo- Downs Insurance, LLC; and Roger Downs, Inc. Appeal from Tuscaloosa Circuit Court (CV-14-901325) STEWART, Chief Justice. SC-2025-0165 Hannah D. Browne obtained a $4.75 million judgment against OMS Pharmacy, Inc. ("OMS"), in the Tuscaloosa Circuit Court ("the trial court") after she was injured by a medication that had been improperly compounded by OMS. This appeal arises from a separate related action to determine whether Browne's claim, and subsequent judgment, is covered under a liability-insurance policy issued to OMS by Nationwide Property and Casualty Insurance Company ("Nationwide") and, if not, whether Roger Downs, Inc., and/or Baldo-Downs Insurance, LLC ("the agency defendants"),1 were negligent or wanton in failing to procure the proper insurance coverage for OMS. The trial court entered separate summary judgments in favor of Nationwide and the agency defendants. Browne and OMS appeal from those judgments. We affirm. Facts and Procedural History The basic underlying facts are undisputed. OMS was founded and incorporated by Tim Wright, an Alabama-licensed pharmacist, and it 1Roger Downs, Inc., is the agency that obtained the Nationwide policy for OMS, and it was dissolved in 2021. OMS contends that Baldo- Downs Insurance, LLC, is a successor to Roger Downs, Inc. 2 SC-2025-0165 began its compounding-pharmacy business in 1984.2 For 22 years OMS operated as a franchise of The Medicine Shoppe. By the year 2008, OMS had become an independent pharmacy doing business as The Pharmacy at Midtown. In March 2013, Browne's doctor prescribed her a "pink cocktail" liquid medication for the treatment of stomach pain. As prescribed, the medication was to be composed of equal parts phenobarbital, maalox, and belladonna. In 2013, OMS's supplier had discontinued its commercial generic version of the "pink cocktail," known as Donnatal. Thus, about two weeks before receiving Browne's prescription, OMS had entered the formula for the "pink cocktail" into its computer system so that it would be able to easily compound future prescriptions for the medication. Unfortunately, the OMS pharmacy technician who entered the "pink cocktail" formulation into the computer system made an error and entered the belladonna component of the formula in grams instead of milligrams. That formula was followed when OMS's pharmacy technician compounded the "pink cocktail" prescription for Browne, and, 2Itappears that, at all relevant times, Wright was OMS's sole shareholder. 3 SC-2025-0165 thus, the belladonna contained in the medication provided to Browne was one-thousand times stronger than prescribed. Browne consumed one tablespoon of the improperly compounded "pink cocktail," which caused her to suffer belladonna poisoning. Browne was treated in the intensive- care unit of a hospital, underwent a laparoscopic cholecystectomy, and suffered other serious complications from her consumption of the compound. In October 2013, Browne sued OMS and Wright in the Tuscaloosa Circuit Court ("the Browne action"). Browne's complaint, as amended, included the following factual allegations: "7. … Dr. Philpot … ordered a 'pink cocktail' mixture of Phenobarbital, Belladonna, and Maalox in an effort to give [Browne] some relief from her symptoms. Dr. Philpot's office called in the compound prescription to a compound pharmacy, [OMS], in Tuscaloosa on or about March 4, 2013. Dr. Philpot's office also noted the dosage to be taken as one-half (1/2) teaspoon every 12 hours. "8. [OMS] accepted the compound prescription for [Browne] on March 4, 2013 and prepared the prescription and label. [Browne] picked up the prescription on or about March 6, 2013. The label on the prescription stated to take 1 TABLESPOONFUL by mouth as directed 4 TIMES A DAY for 2 WEEKS. "9. [Browne] took the one (1) tablespoon dosage on March 6, 2013 and within an hour of taking the dosage, she began suffering from nausea, vomiting, hallucinations, 4 SC-2025-0165 convulsions, bloodshot eyes, confusion, and ultimately became unresponsive. [Browne] was transported … to DCH Regional Medical Center. "…. "12. [OMS & Wright] should never have instructed [Browne] to take one (1) tablespoon of the compound produced by Defendant Wright containing Belladonna. [Browne] suffered from Belladonna poisoning after consuming one tablespoon of the pink cocktail. Upon information and belief, Dr. Philpot will testify that the compounded drug Defendant Wright produced, and the instructions provided to [Browne], were not in accordance with what Dr. Philpot prescribed and told the representatives of the pharmacy to give to [Browne]. "13. Upon information and belief, Defendant Wright negligently and/or wantonly formulated, adopted, implemented, supervised, oversaw, and otherwise approved the compound drug given to [Browne] discussed herein in his role as the pharmacist in charge." Browne asserted against OMS and Wright a negligence/wantonness claim, a products-liability claim, a claim alleging a breach under the Alabama Extended Manufacture's Liability Doctrine ("AEMLD"); a claim alleging breach of the implied warranty of merchantability; and a claim alleging failure to warn. Browne's complaint included the following negligence/wantonness allegations: "16. Defendant Wright had a duty under the standard of care of a pharmacist to ensure that any medications and instructions regarding the consumption of said medications were safe and would not cause harm to [Browne] when 5 SC-2025-0165 consumed. Defendant Wright and/or [OMS and its employees] negligently and/or wantonly breached the standard of care by failing to follow the order of Dr. Craig Philpot in producing the compounded drug and/or in instructing [Browne] of the amount of said drug that she should consume …. Defendant Wright … failed to ensure that the compounded drug and the instructions given to [Browne] were safe for [Browne]'s consumption of said drug. "17. Defendants were negligent and/or wanton in the breach of the standard of care in compounding, design, manufacture, testing, warning, distribution, labeling and/or sale of the prescription that is the subject matter of this lawsuit." Browne's product-liability claim and AEMLD claim alleged that OMS and Wright had "manufactured, compounded, formulated" a product in a "dangerous and defective condition" and that the product was caused to be defective "because of [their] work in manufacturing the product specially for [Browne]." Browne further alleged that the medication "as manufactured by [OMS and Wright] was not of merchantable quality, was unsafe, and unsuitable for the purposes for which it was intended." Finally, Browne alleged that OMS and Wright had failed to warn her about the dangers inherent in the compounded drug. OMS's insurer, Nationwide, declined to defend OMS and Wright in the Browne action. The Nationwide policy was a general-liability policy, which did not provide professional-liability coverage, and it contained a 6 SC-2025-0165 professional-services exclusion, which excluded coverage for bodily injury and property damage arising out of "the rendering of, or failure to render, any professional service, treatment, advice or instruction," including "[s]ervice, treatment, advice or instruction in the practice of pharmacy." Nationwide contended that coverage for Browne's injuries was excluded under the professional-services exclusion. The Nationwide policy was obtained for OMS by Roger Downs, Inc., in 2008, and it replaced an insurance policy issued to OMS by Zurich American Insurance Company ("the Zurich policy"). Unlike the Nationwide policy, the Zurich policy had not excluded coverage for bodily injury caused by professional pharmacological services. On April 29, 2015, Browne, OMS, and Wright reached a settlement of the Browne action, and, as part of that settlement, a consent judgment in the amount of $4,750,000 was entered in favor of Browne and against OMS. Browne's claims against Wright were dismissed. On November 11, 2014, while the Browne action was pending, OMS commenced in the trial court a seperate action against Nationwide alleging breach of contract and bad faith ("the insurance action"). Alternatively, it sued the agency defendants alleging negligent and/or 7 SC-2025-0165 wanton failure to procure insurance. In June 2015, Browne was permitted to intervene in the insurance action for the purpose of asserting a direct action against Nationwide pursuant to § 27-23-2, Ala. Code 1975, and she sought to have Nationwide pay the judgment entered against OMS in the Browne action. In 2016, the agency defendants filed a motion for a summary judgment, which was denied. In 2018, the parties filed cross-motions for a summary judgment as to the insurance-coverage issues. Those motions were denied in January 2020. Nationwide and the agency defendants renewed their respective summary-judgment motions in 2022. On September 21, 2022, the trial court entered a summary judgment in favor of Nationwide, concluding that Browne's claims against OMS fell within the scope of the Nationwide policy's professional-services exclusion and that, therefore, the Nationwide policy did not provide coverage to OMS for Browne's claims. On August 10, 2023, the agency defendants again renewed their motion for a summary judgment.3 On February 6, 2025, 3In response to the agency defendants' renewed motion for a summary judgment, OMS's counsel submitted an affidavit pursuant to Rule 56(f), Ala. R. Civ. P., seeking additional time to complete discovery and noting that Roger Downs had not yet been deposed. On appeal, OMS 8 SC-2025-0165 the trial court entered a summary judgment in favor of the agency defendants, concluding that, because OMS had received the Nationwide policy that, the trial court concluded, unambiguously excluded coverage for professional services, OMS's claims alleging negligent and/or wanton failure to procure such coverage was precluded by Alabama law. This appeal followed. Standard of Review " ' "This Court's review of a summary judgment is de novo. Williams v. State Farm Mut. Auto. Ins. Co., 886 So. 2d 72, 74 (Ala. 2003). We apply the same standard of review as the trial court applied. Specifically, we must determine whether the movant has made a prima facie showing that no genuine issue of material fact exists and that the movant is entitled to a judgment as a matter of law. Rule 56(c), Ala. R. Civ. P.; Blue Cross & Blue Shield of Alabama v. Hodurski, 899 So. 2d 949, 952-53 (Ala. 2004). In making such a determination, we must review the evidence in the light most favorable to the nonmovant. Wilson v. Brown, 496 So. 2d 756, 758 (Ala. 1986). Once the movant makes a prima facie showing that there is no genuine issue of material fact, the burden then shifts does not challenge the trial court's failure to grant it additional time for discovery. 9 SC-2025-0165 to the nonmovant to produce 'substantial evidence' as to the existence of a genuine issue of material fact. Bass v. SouthTrust Bank of Baldwin Cnty., 538 So. 2d 794, 797-98 (Ala. 1989); Ala. Code 1975, § 12-21- 12." " 'Dow v. Alabama Democratic Party, 897 So. 2d 1035, 1038-39 (Ala. 2004).' "Tender Care Veterinary Hosp. Inc. v. First Tuskegee Bank, 168 So. 3d 33, 37 (Ala. 2014). 'When a trial court interprets an insurance policy as a matter of law, that interpretation is subject to a de novo review.' Hartford Cas. Ins. Co. v. Merchants & Farmers Bank, 928 So. 2d 1006, 1009 (Ala. 2005)." St. Paul Fire & Marine Ins. Co. v. Britt, 203 So. 3d 804, 809 (Ala. 2016). Analysis Coverage Under the Nationwide Policy We first address the summary judgment as to the claims seeking coverage under the Nationwide policy. The Nationwide policy at issue is a standard-form "premier businessowners" liability policy that includes coverage for bodily injury caused by an "occurrence." The basic insuring agreement contained in the Nationwide policy provided, in pertinent part: "I. COVERAGES 10 SC-2025-0165 "A. COVERAGE A -- BODILY INJURY AND PROPERTY DAMAGE LIABILITY "1. INSURING AGREEMENT "a. We will pay those sums up to the applicable Limit of Insurance that the insured becomes legally obligated to pay as damages because of 'bodily injury' or 'property damage' to which this insurance applies. We will have the right and duty to defend the insured against any 'suit' seeking those damages for which there is coverage under this policy. HOWEVER, we will have no duty to defend the insured against any 'suit' seeking damages for 'bodily injury' or 'property damage' to which this insurance does not apply. "…. "b. This insurance applies to 'bodily injury' and 'property damage' only if: "(1) The 'bodily injury' or 'property damage' is caused by an 'occurrence' that takes place in the 'coverage territory'; and "(2) The 'bodily injury' or 'property damage' occurs during the policy period …." (Capitalization in original.) An "occurrence" is defined in the policy as "an accident, including continuous or repeated exposure to substantially the same general harmful conditions." The trial court concluded that Browne's claims fell within the Nationwide policy's basic insuring agreement. Nevertheless, it concluded 11 SC-2025-0165 that those claims were excluded from coverage by the professional- services exclusion contained in the Nationwide policy. That exclusion provides, in pertinent part: "2. EXCLUSIONS "This insurance, including any duty we have to defend 'suits', does not apply to: "…. "v. Professional Services " 'Bodily injury' or 'property damage' that arises out of or is a result of the rendering of, or failure to render, any professional service, treatment, advice or instruction. This exclusion includes, but is not limited to, any: ".... "(9) Service, treatment, advice or instruction in the practice of pharmacy. "…. "This exclusion applies even if the claims allege negligence or other wrongdoing in the supervision, hiring, employment, training or monitoring of others by an insured, if the 'occurrence' which caused the 'bodily injury' or 'property damage' involved the rendering or failure to render of any professional service." (Capitalization in original.) 12 SC-2025-0165 On appeal, Browne and OMS challenge the trial court's conclusion that Browne's claims against OMS fell within the professional-services exclusion. In analyzing an insurance policy, we apply the following principles: " 'When analyzing an insurance policy, a court gives words used in the policy their common, everyday meaning and interprets them as a reasonable person in the insured's position would have understood them. Western World Ins. Co. v. City of Tuscumbia, 612 So. 2d 1159 (Ala. 1992); St. Paul Fire & Marine Ins. Co. v. Edge Mem'l Hosp., 584 So. 2d 1316 (Ala. 1991). If, under this standard, they are reasonably certain in their meaning, they are not ambiguous as a matter of law and the rule of construction in favor of the insured does not apply. Bituminous Cas. Corp. v. Harris, 372 So. 2d 342 (Ala. Civ. App. 1979). Only in cases of genuine ambiguity or inconsistency is it proper to resort to rules of construction. Canal Ins. Co. v. Old Republic Ins. Co., 718 So. 2d 8 (Ala. 1998). A policy is not made ambiguous by the fact that the parties interpret the policy differently or disagree as to the meaning of a written provision in a contract. Watkins v. United States Fid. & Guar. Co., 656 So. 2d 337 (Ala. 1994). A court must not rewrite a policy so as to include or exclude coverage that was not intended. Upton v. Mississippi Valley Title Ins. Co., 469 So. 2d 548 (Ala. 1985).' "B.D.B. v. State Farm Mut. Auto. Ins. Co., 814 So. 2d 877, 879- 80 (Ala. Civ. App. 2001). However, if a provision in an insurance policy is found to be genuinely ambiguous, 'policies of insurance should be construed liberally in respect to 13 SC-2025-0165 persons insured and strictly with respect to the insurer.' Crossett v. St. Louis Fire & Marine Ins. Co., 289 Ala. 598, 603, 269 So. 2d 869, 873 (1972)." State Farm Mut. Auto. Ins. Co. v. Brown, 26 So. 3d 1167, 1169-70 (Ala. 2009). Furthermore, " '[e]xceptions to coverage must be interpreted as narrowly as possible in order to provide maximum coverage for the insured, and must be construed most strongly against the company that drew the policy and issued it.' Alliance Ins. Co. v. Reynolds, 494 So. 2d 609, 612 (Ala. 1986). Where there is no ambiguity in the terms of an insurance contract, the language must be enforced as written, and courts cannot defeat express provisions in a policy, including exclusions from coverage, by making a new contract for the parties; however, ' "when ambiguity exists in the language of an exclusion, the exclusion will be construed so as to limit the exclusion to the narrowest application reasonable under the wording." ' Carpet Installation & Supplies of Glenco v. Alfa Mut. Ins. Co., 628 So. 2d 560, 562 (Ala. 1993) (quoting St. Paul Mercury Ins. Co. v. Chilton-Shelby Mental Health Ctr., 595 So. 2d [1375,] 1377 [(Ala. 1992)]." Porterfield v. Audubon Indem. Co., 856 So. 2d 789, 806 (Ala. 2002). The Nationwide policy does not expressly define the term "professional services." The fact that the policy does not define a term, however, does not render it inherently ambiguous. See Safeway Ins. Co. of Alabama, Inc. v. Herrera, 912 So. 2d 1140, 1143 (Ala. 2005). One frequently cited decision has explained the term "professional services" as used in an insurance policy as follows: 14 SC-2025-0165 "The act or service must be such as exacts the use or application of special learning or attainments of some kind. The term 'professional' in the context used in the policy provision means something more than mere proficiency in the performance of a task and implies intellectual skill as contrasted with that used in an occupation for production or sale of commodities. A 'professional' act or service is one arising out of a vocation, calling, occupation, or employment involving specialized knowledge, labor, or skill, and the labor or skill involved is predominantly mental or intellectual, rather than physical or manual." Marx v. Hartford Accident & Indem. Co., 183 Neb. 12, 13-14, 157 N.W.2d 870, 871-72 (1968). Importantly in this case, the Nationwide policy identifies the practice of pharmacy as a profession within the meaning of the term "professional services." The policy expressly provides that the term "professional services" includes "[s]ervice, treatment, advice or instruction in the practice of pharmacy."4 Further, the word "service" is generally understood as "the performance of some useful act or series of acts for the benefit of another, usu[ally] for a fee," or as "an intangible commodity in the form of human effort, such as labor, skill, or advice." Black's Law Dictionary 1647 (12th ed. 2024). 4Alabama also recognizes the practice of pharmacy as a "profession." See § 34-23-1(20), Ala. Code 1975. 15 SC-2025-0165 Furthermore, the compounding of medicine is acknowledged as being a traditional component of the practice of pharmacy. See, e.g., Thompson v. Western States Med. Ctr., 535 U.S. 357, 360-61 (2002) ("Drug compounding is a process by which a pharmacist or doctor combines, mixes, or alters ingredients to create a medication tailored to the needs of an individual patent. … It is a traditional component of the practice of pharmacy, … and is taught as part of the standard curriculum at most pharmacy schools."). Indeed, compounding practices are regulated as part of Alabama's statutory scheme regulating the profession of pharmacy,5 and the compounding of medication in Alabama 5Alabama law defines the term "pharmacy" as a place where "prescriptions, drugs, [and] medicines … are sold, offered for sale, compounded, or dispensed," § 34-23-1(21), Ala. Code 1975 (emphasis added), and it defines "compounding" as "[t]he preparation, mixing, assembling, packaging, and labeling of a drug or device as the result of a licensed practitioner's prescription drug order or initiative based on the practitioner/patient/pharmacist relationship in the course of professional practice." § 34-23-150(3), Ala. Code 1975. Further, under Alabama law, a compounding pharmacist has the responsibility to, among other things: "(1) Verify all prescriptions. "(2) Approve or reject all components of the compounded product, drug product containers, closures, and labeling. 16 SC-2025-0165 may only be performed by, or under the supervision of, a licensed pharmacist. See § 34-23-151, Ala. Code 1975. In the Browne action, Browne specifically alleged that OMS and Wright had breached the professional standard of care by improperly compounding and labeling her prescription, which, she said, proximately resulted in her injuries. Clearly, such claims relate directly to the practice of the profession of pharmacy. Moreover, her claims specifically arose out of the compounding of medication -- an act recognized as involving professional skill and training in the practice of pharmacy and required by Alabama law to be performed by, or under the supervision of, "(3) Prepare and review all compounding records to assure that no errors have occurred in the compounding process." § 34-23-151(c), Ala. Code 1975. Alabama law also charges the Alabama State Board of Pharmacy to establish written procedures for the compounding of drug products. § 34-23-156, Ala. Code 1975. "Components shall be accurately weighed, measured, or subdivided, as appropriate. The operations shall be checked and rechecked by the compounding pharmacist at each stage of the process to ensure that each weight and measure is correct as stated in the written compounding procedures." Id. See also Ala. Admin. Code, (State Bd. of Pharmacy) r. 680-X-2-.14(1) ("The practice of pharmacy shall mean … the compounding, dispensing, administering and labeling of drugs …."). 17 SC-2025-0165 a licensed pharmacist. Furthermore, it is undisputed that the act of compounding the medication was performed in direct response to Browne's request that OMS fill her prescription. Under these circumstances, we recognize that the compounding of medication is a "professional service" and that Browne's bodily injury claims "arise[] out of or [are] a result of the rendering of … [s]ervice, treatment, advice or instruction in the practice of pharmacy."6 See Cincinnati Ins. Co. v. Quorum Mgmt. Corp., 186 F. Supp. 3d 1307 (M.D. Fla. 2016) (excluding coverage under professional-services exclusion based on pharmacy's error in compounding veterinary nutritional supplement that led to death of 21 horses); and Philadelphia Indem. Ins. Co. v. Ronin Staffing LLC, No. 3:20-CV-00374-FDW-DSC, Mar. 3, 2022 (W.D. N.C. 2022) (not reported in Federal Supplement) (excluding coverage under professional- services exclusion based on pharmacy technician's error in compounding 6Browne argues that her claims are based on a "keyboarding error" in entering the compounding formula into the computer, which, she posits, is not a "professional" act. We disagree. As set out above, and consistent with the allegations of Browne's complaint, it is within a pharmacist's professional responsibility to confirm that medications are correctly compounded as prescribed. 18 SC-2025-0165 saline bag; the compounding required professional skill and training and was intended for patient's treatment). Browne, however, argues that, even if the professional-services exclusion applies to her claims asserting professional negligence, it does not bar coverage for her defective-product claims. Browne notes that such claims are related to her purchase of a product and not the rendition of a service and that the defective-product claims do not require proof of professional negligence. She, therefore, argues that product-liability claims never fall within the scope of a professional-services exclusion. Browne cites several cases for the proposition that the sale of a product does not constitute a "professional service" within the meaning of a professional-services exclusion. See North Carolina Mut. Wholesale Drug Co. v. Federal Ins. Co., 687 F. Supp. 3d 689 (M.D. N.C. 2023) (holding that commercial distribution of opioid pharmaceutical commodities by pharmaceutical wholesaler to pharmacies was not a professional "service" and that the wholesaler's internal compliance reviews were done to meet its own regulatory obligations and were not provided to the customer in exchange for a fee); Hartford Cas. Ins. Co. v. Dental Org. for Conscious Sedation, LLC, Civil Action No. 10-3483, Apr. 19 SC-2025-0165 1, 2011 (E.D. Pa. 2011) (not reported in Federal Supplement) (holding that the marketing and sale of dentistry sedation products did not fall within a professional-services exclusion); Nationwide Mut. Ins. Co. v. Kavanaugh Supply, LLC, Civil Action No. 2:11-CV-232-KS-MTP, Feb. 26, 2013 (S.D. Miss. 2013) (not reported in Federal Supplement) (holding that, because insured was seller/renter of medical equipment who did not provide home-health services, coverage for claims against insured for failure of ventilator were not barred under a professional-services exclusion); Leverence v. United States Fid. & Guar., 158 Wis. 2d 64, 462 N.W.2d 218 (Ct. App. 1990) (holding that coverage for claims arising out of the defective manufacture of a prefabricated home was not barred by a professional-services exclusion). Those cases cited by Browne are distinguishable. Those cases involved the sale or distribution of existing commercial commodities. In contrast, the act of compounding the medication for Browne required the use of professional skill and training and was performed solely for the purpose of filling Browne's immediate need for a prescription -- facts underlying all of Browne's claims. 20 SC-2025-0165 Furthermore, the policy language does not except product-liability claims from the scope of the professional-services exclusion. To the contrary, the professional-services exclusion excludes coverage for all " '[b]odily injury' or 'property damage' that arises out of or is a result of the rendering of, or failure to render, any professional service." (Emphasis added.) The "arises out of" language is broad, but unambiguous, and it encompasses all claims for bodily injury arising from the rendering of a professional service, regardless of the claimant's theory of recovery. See, e.g., Taliaferro v. Progressive Specialty Ins. Co., 821 So. 2d 976, 980 (Ala. 2001) (recognizing that the phrase "arising out of," as used in an insurance policy, has been defined to mean " ' "origination from," "having its origin in," "growing out," or "flowing from" ' "), and State Farm Fire & Cas. Co. v. Erwin, 393 So. 2d 996, 998 (Ala. 1981) (recognizing that "[t]he phrase 'arising out of' has been broadly construed" and is ordinarily understood to mean " ' "originating from," "having its origin in," "growing out of" or "flowing from" ' " (citation omitted)). Here, all of Browne's claims -- even her defective-product claims -- have their origin in, grow out of, or flow from OMS's error in compounding her prescription medication. Thus, they fall within the 21 SC-2025-0165 plain language of the professional-services exclusion. We, therefore, affirm the summary judgment entered in favor of Nationwide. Failure-to-Procure-Insurance Claims Having determined that the Nationwide policy does not provide coverage for Browne's claims, we next turn to OMS's claims against the agency defendants alleging negligent and/or wanton failure to procure insurance. With regard to those claims, we note the following additional facts. OMS had, for many years, been operated as a franchise of The Medicine Shoppe. Wright testified that The Medicine Shoppe's insurance department had recommended and approved the Zurich policy and had represented to him that it provided specialized coverage for pharmacies. Wright testified that, in the years after OMS had become an independent pharmacy, he had become dissatisfied with the way Zurich had handled claims made by OMS. In 2008, Wright asked Roger Downs, an insurance agent with Roger Downs, Inc., and a regular customer of OMS, to replace the Zurich policy with like coverage. It is undisputed that Wright at least provided Downs with a two-page policy-declarations form for the Zurich policy. The evidence is disputed as to whether Wright provided Downs 22 SC-2025-0165 with a copy of the Zurich policy, but there is no dispute that Wright would have made that policy available for Downs to review had he sought it. Ultimately, Roger Downs, Inc., procured the Nationwide policy for OMS in 2008. The Zurich and Nationwide policies differed in at least one critical respect that was not evident from a mere review of the policies' declarations pages. Although both polices were commercial general- liability policies containing a professional-services exclusion, the Zurich policy's professional-services exclusion had expressly excepted and did not apply to certain pharmacological services -- "[t]his exclusion does not apply to … [p]harmacological services if … [y]ou do business as a retail drug store and do not manufacture or compound in bulk pharmaceuticals for sale by others." The Nationwide policy, on the other hand, expressly excluded coverage for bodily injury and property damage arising out of "[s]ervice, treatment, advice or instruction in the practice of pharmacy." Although Wright received a copy of the Nationwide policy in 2008, and at each subsequent renewal period, he admitted that he did not read the policy exclusions until after Browne's 2013 injury. Wright did read portions of the policy "on occasions," and he testified that he believed that 23 SC-2025-0165 the policy had provided coverage for products made by OMS, like compounded medications. The Nationwide policy was renewed each year between 2008 and the 2013 injury to Browne. Wright never requested any change in coverage during that time. " '[W]hen an insurance agent or broker, with a view to compensation, undertakes to procure insurance for a client, and unjustifiably or negligently fails to do so, he becomes liable for any damage resulting therefrom.' " Highlands Underwriters Ins. Co. v. Elegante Inns, Inc., 361 So. 2d 1060, 1065 (Ala. 1978). This Court has recognized that a claim alleging the negligent failure of an insurance agent to procure insurance " 'requires demonstration of the classic elements of a negligence theory, i.e., "(1) duty, (2) breach of duty, (3) proximate cause, and (4) injury." ' " Alfa Life Ins. Corp. v. Colza, 159 So. 3d 1240, 1248 (Ala. 2014) (quoting Kanellis v. Pacific Indem. Co., 917 So. 2d 149, 153 (Ala. Civ. App. 2005), quoting in turn Albert v. Hsu, 602 So. 2d 895, 897 (Ala. 2002)). Furthermore, as is true regarding any other type of negligence claim, contributory negligence is a complete defense to a negligent-failure-to-procure-insurance claim. Colza, 159 So. 3d at 1248. "With regard to establishing contributory negligence as a matter of law, this Court has stated: 24 SC-2025-0165 " 'The question of contributory negligence is normally one for the jury. However, where the facts are such that all reasonable persons must reach the same conclusion, contributory negligence may be found as a matter of law. Brown [v. Piggly-Wiggly Stores, 454 So. 2d 1370, 1372 (Ala. 1984)]; see also Carroll v. Deaton, Inc., 555 So. 2d 140, 141 (Ala. 1989). " 'To establish contributory negligence as a matter of law, a defendant seeking a [judgment as a matter of law] must show that the plaintiff put himself in danger's way and that the plaintiff had a conscious appreciation of the danger at the moment the incident occurred. See H.R.H. Metals, Inc. v. Miller, 833 So. 2d 18 (Ala. 2002); see also Hicks v. Commercial Union Ins. Co., 652 So. 2d 211, 219 (Ala. 1994). The proof required for establishing contributory negligence as a matter of law should be distinguished from an instruction given to a jury when determining whether a plaintiff has been guilty of contributory negligence. A jury determining whether a plaintiff has been guilty of contributory negligence must decide only whether the plaintiff failed to exercise reasonable care. We protect against the inappropriate use of a summary judgment to establish contributory negligence as a matter of law by requiring the defendant on such a motion to establish by undisputed evidence a plaintiff's conscious appreciation of danger. See H.R.H. Metals, supra.' "Hannah v. Gregg, Bland & Berry, Inc., 840 So. 2d 839, 860- 61 (Ala. 2002)." Colza, 159 So. 2d at 1248-49. 25 SC-2025-0165 OMS argues that it was not contributorily negligent as a matter of law because, it says, even if Wright had read the entire Nationwide policy, it would not have been clear to him that the policy did not provide coverage for product-liability claims. Indeed, Wright recalled that he had seen language in the Nationwide policy relating to "products" and thinking that such language potentially covered losses arising from medications compounded by OMS. Presumably, Wright was referencing policy language related to the "products-completed operations hazard." Generally, provisions regarding the products-completed operations hazard contemplate liability coverage for bodily injury or property damage caused by an insured's products or completed work and occurring away from the insured's premises.7 Although OMS concedes that liability coverage for the products-completed operations hazard remained subject to the general bodily injury and property-damage liability exclusions, including the professional-services exclusion, it argues that Wright should not have been expected to understand the import of such language. 7The declarations page for the Nationwide policy provided a separate aggregate policy limited regarding the products-completed operations hazard. 26 SC-2025-0165 In addressing OMS's argument, we note that this case is similar to Hickox v. Stover, 551 So. 2d 259 (Ala. 1989). In Hickox, an insurance agent represented to an insured that he could replace the insured's existing policy insuring oilfield equipment with identical coverage at a lower premium. The replacement policy, however, had a different co- insurance requirement than the insured's original policy, and, when the insured suffered a loss to the oilfield equipment, the replacement insurance covered only one-third of the loss. The insured sued the agent alleging negligent failure to procure insurance. The trial court entered a summary judgment in favor of the agent on the negligent-procurement claim, in part because it concluded that the insured had been contributorily negligent. This Court reversed the summary judgment because, even though the insured's manager had received the policy and a letter from the ag